1 Overview & Commitment
Welcome to ThaliBox. We respect your privacy and are committed to protecting the personal data of our mess administrators, tiffin service providers, and customers.
This Privacy Policy explains how ThaliBox collects, uses, discloses, and protects your information when you use our mobile application and web dashboard services.
2 Information We Collect
To provide accurate meal delivery tracking, customer logs, and payment records, we collect the following types of information:
- Account & Profile Information: Name, phone number, email address, room/flat number, and login credentials.
- Mess Administration Data: Mess name, address, daily rate charges, and customer lists.
- Service & Delivery Logs: Daily meal status records (Delivered / Missed / Paused) and month-wise attendance summaries.
- Payment & Receipt Records: Payment transaction logs, paid amounts, pending dues, and payment date records.
3 How We Use Your Information
We use the collected information strictly for service delivery and operational efficiency:
- To display real-time meal delivery status for customers and mess owners.
- To calculate monthly billing, total paid amounts, and pending dues accurately.
- To send important notifications regarding meal status changes and password resets.
- To improve app security, performance, and user experience.
4 Data Protection & Security
We implement industry-standard security measures including encrypted network communications (HTTPS/TLS) and secure token authentication to safeguard your information against unauthorized access, loss, or alteration.
5 Data Sharing & Privacy Guarantee
We do NOT sell, rent, or trade your personal information to third-party advertisers. Information is only shared between the designated Mess Administrator and their enrolled customers for meal fulfillment.
6 Data Retention & Rights
You have the right to inspect, correct, or request deletion of your account and meal logs. You can change your password anytime directly within the app under My Profile > Change Password.
7 Contact Us & Support
If you have any questions, feedback, or privacy concerns regarding ThaliBox, please feel free to reach out to our dedicated support team:
Have Questions or Need Help?
Email us directly for support & inquiries